Cancellation & Refund Policy

Order cancellations

You may request cancellation before the order has been dispatched. Once an order has been dispatched, it cannot be cancelled, but an eligible standard item may be returned under the terms below.

Personalised, made-to-order, and custom orders can be cancelled only before production begins. If materials have already been purchased or work has begun, we may be unable to cancel the order.

Returns and exchanges

Contact us within 7 calendar days of delivery. Items must be unused, unworn, unwashed, and returned with their original packaging and tags. We may ask for photographs before authorising a return.

• Personalised, customised, and made-to-order products are not returnable or exchangeable unless they arrive damaged, defective, or different from the confirmed order.
• For hygiene reasons, worn hair accessories and products showing signs of use cannot be returned.
• Sale or clearance products are final sale unless damaged, defective, or incorrectly supplied.

Damaged, defective, or incorrect items

Email us within 48 hours of delivery with your order number and clear photographs of the item and packaging. After review, we will offer an appropriate replacement, exchange, or refund at no additional cost. Please do not send an item back until we confirm the return instructions.

Return shipping

For an approved return based on preference or fit, the customer is responsible for secure return shipping. Original shipping charges are not refundable. If we supplied a damaged, defective, or incorrect item, By Anika will bear the reasonable return or replacement shipping cost.

Refunds

Once an authorised return is received and inspected, we will notify you whether the refund is approved. Approved refunds are initiated to the original payment method within 5–7 business days. Your bank or payment provider may require additional time to credit the amount.

If an order is cancelled before dispatch, any approved refund will also be returned to the original payment method. Cash refunds or refunds to a different account are not available.

Missing or delayed orders

If tracking shows unusual delay or the parcel has not arrived within the estimated delivery window, contact us so we can investigate with the carrier. A refund or replacement will be considered after the carrier investigation is completed.