Customer care
Shipping Policy
This policy explains how By Anika prepares and delivers online orders. Delivery estimates begin after payment and order details are confirmed.
Effective date: 15 August 2026
Shipping origin
Online orders are dispatched from Chennai, India.
Delivery timeline
Estimated delivery is within 1–7 business days after payment and order details are confirmed, including order preparation and transit. Sundays and public holidays are not counted as business days.
Delivery time and charges
Shipping costs ₹100 per order to addresses within Tamil Nadu and ₹250 per order to addresses elsewhere in India. Sign in or create an account and choose your saved delivery address in the bag to see the shipping charge and total before payment. Delivery estimates depend on the destination and carrier and are not guaranteed. Any unusual delay will be communicated using the contact details supplied with the order.
Shipping area
We currently fulfil orders to serviceable addresses in India. If a carrier cannot serve the supplied postcode, we will contact you to arrange an alternative or cancel and refund the order.
Tracking
Where tracking is available, the tracking reference will be sent by email, SMS, or another contact method provided with the order after dispatch. Tracking updates can take up to 24 hours to appear.
Address accuracy and failed delivery
Customers are responsible for providing a complete and accurate delivery address and reachable contact number. Contact us promptly if a correction is needed. We cannot guarantee an address change after dispatch. Additional shipping charges may apply if a parcel is returned because of an incorrect address, refusal, or repeated failed delivery attempts.
Damage, loss, or delay
Inspect the parcel on arrival and report visible damage or an incorrect item within 48 hours. Delivery may occasionally be affected by weather, public restrictions, carrier disruption, or other circumstances outside our reasonable control. We will help investigate delayed or lost parcels with the carrier.
Need help?
Email sona.mca85@gmail.com with your name, order number, and a short description of your request.
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