Privacy Policy

Information we collect

• Contact and order details, such as your name, email address, phone number, delivery address, products, customisation choices, and messages.
• Transaction information, such as order value, payment status, and payment reference. Complete card details, UPI PINs, and banking passwords are handled by the payment provider and are not stored by us.
• Basic technical information needed to operate and protect the website, such as IP address, browser or device type, timestamps, and diagnostic logs.

How we use information

• To process payment, fulfil and deliver orders, and provide order updates.
• To respond to enquiries and handle cancellations, returns, refunds, and disputes.
• To maintain inventory, business records, security, fraud prevention, and legal or tax compliance.
• To improve the website and customer experience. We send promotional communications only where permitted, and you may opt out at any time.

Service providers and disclosures

We share only the information reasonably necessary with providers that help us run the store, including payment processors such as Razorpay, website hosting and database providers, delivery carriers, and professional advisers. These providers process information for their respective services and may apply their own privacy terms.

We may also disclose information where required by law, to respond to valid legal process, protect customers or our rights, prevent fraud, or in connection with a business reorganisation. We do not sell personal information.

Cookies and similar technology

The website may use essential local storage, cookies, or similar technology to keep your shopping bag, maintain security, and support site functionality. Optional analytics or marketing technology, if introduced, will be handled in accordance with applicable consent requirements.

Retention and security

We retain personal information only as long as reasonably needed for orders, customer service, accounting, fraud prevention, and legal obligations. We use reasonable organisational and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your choices and rights

You may contact us to request access to or correction of your personal information, withdraw consent where processing relies on consent, opt out of marketing, or request deletion where retention is not required by law or an active transaction. We may need to verify your identity before acting on a request.

Children and policy updates

The website is intended for purchases made by adults or with the involvement of a parent or guardian. We do not knowingly seek personal information from children. We may update this policy as our services or legal obligations change; the effective date identifies the current version.